Orders are generally processed within 2-5 business days of ordering (on average). Shipping times are additional.
SHIPPING RATES & DELIVERY TIMES
UK Shipping Costs: Royal Mail Standard Shipping £2.95. This is a tracked service. Delivery is estimated 2-3 working days from dispatch.
Europe Shipping Costs: Royal Mail International £4.95. This is an untracked service and does not provide a signature upon delivery. Delivery is estimated 5-7 working days from dispatch.
Rest of World Shipping Costs: Royal Mail International £4.95. This is an untracked service and does not provide a signature upon delivery. Delivery is estimated 10-14 working days from dispatch.
International shipments may incur customs fees/duties (e.g. Canada). For each country, the customs policy is different, with the fee usually based on a variety of factors like weight, value and size. Customs fees/duties are the customer's responsibility.
Once your order has been fulfilled, you will receive tracking details via email.
ORDER NEVER ARRIVED
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address; however, it will be at your cost.
If the shipping address was correct, please contact us noting your order number and we'll see what can be done.